La Tiendita terms of sale

Who sells

La Tiendita de Santo is Santo Chilaquil's made-to-order shop. The seller is Luis Carlos Guinea Moctezuma, tax ID (NIF) 16830408C, registered address Joaquín Ballester 15, 46009 Valencia, España. Contact: contacto@santochilaquil.es.

These terms apply to purchases made at https://santochilaquil.es. They are available in Spanish, Valencian and English; the contract is concluded in the language in which you place the order.

What we sell

Packaged food products from Mexican brands, bought from a distributor established in Spain. Some products, such as corn tortillas, are kept chilled: their product sheet says so and we keep them refrigerated until collection. We do not sell frozen products or alcoholic drinks.

Each product page states the brand, size, ingredients, allergens and storage instructions as shown on the product label. If you have an allergy or intolerance, always check the label when you collect.

How ordering works

We sell to order. Each week's orders close on Sunday at 23:59 (Spanish mainland time). On Monday we buy the ordered products from our supplier, we receive them on Thursday, and we hand them over on the following Friday, Saturday or Sunday, depending on the day you choose.

In weeks with public holidays the calendar may change. Before you pay, the website always shows the deadline and collection days that apply to your order.

The minimum order is 15,00 €.

Prices and payment

Prices are shown in euros and include VAT. There is no delivery charge because there is no delivery.

Payment is taken in advance, on the secure page of our payment provider (Stripe Payments Europe, Ltd.). We do not receive or store your card details.

By pressing the payment button you place an order with an obligation to pay. You will then receive an email confirmation with the order summary and these terms.

Collection

Orders are collected at the collection point and during the hours shown on the website at the time of purchase and repeated in the confirmation. To collect, just give your name and order number.

If the collection point changes after you have paid, we will email you and you can choose between accepting the change and receiving a full refund.

If a product is unavailable or late

We buy your order after you pay for it, so our supplier may occasionally be out of a product. If so, we will tell you and refund the price of that product without undue delay to your original payment method. We will not substitute another product without your consent.

If the goods are delayed and we cannot hand them over on the planned days, we will tell you and you can choose between collecting later and receiving a full refund.

Cancelling before the deadline

You can cancel your order free of charge until the weekly order closes, by emailing contacto@santochilaquil.es with your order number. We will refund the full amount.

Right of withdrawal

You have the right to withdraw from the purchase within 14 calendar days of the day you collect the order, without giving a reason.

To do so, tell us unequivocally before the period ends, for example by email to contacto@santochilaquil.es. You may use the form below, but it is not compulsory.

You must return the products without undue delay and in any event within 14 calendar days of telling us, by handing them in at the collection point. We will refund what you paid for those products without undue delay and no later than 14 calendar days after you tell us; we may withhold the refund until we receive the products.

Exceptions set by law: there is no right of withdrawal for goods liable to deteriorate or expire rapidly, or for sealed goods that are not suitable for return for health protection or hygiene reasons and were unsealed after delivery. In practice: an opened product cannot be returned.

Withdrawal form

Complete and send this form only if you wish to withdraw from the contract.

To Luis Carlos Guinea Moctezuma, Joaquín Ballester 15, 46009 Valencia, España, contacto@santochilaquil.es:

I hereby give notice that I withdraw from my contract of sale of the following goods:

Order no.:
Collected on:
Name:
Address:
Date:
Signature (only if this form is sent on paper):

Damaged or wrong products

We are liable for any lack of conformity of the products under consumer law. If a product arrives broken, out of date or is not what you ordered, email contacto@santochilaquil.es with a photo and your order number and we will replace it or refund it.

Uncollected orders

If you cannot come on the planned days, email us and we will find another time. If you neither collect the order nor contact us, we will get in touch to agree a new date or arrange a refund.

Complaints and governing law

You can send any complaint to contacto@santochilaquil.es. These terms are governed by Spanish law. Official complaint forms are available at our premises. We are not a member of any consumer arbitration scheme; you can also contact the consumer services of your region.

We process your data as explained in the privacy policy. Last updated: 2026-11-11.